Shipping policy

Shipping Policy

At Zavilo, we aim to make getting your pet-care essentials as simple as possible.

Shipping Cost
We currently offer FREE standard shipping on all U.S. orders.

Processing Time
Orders are typically processed within 1–3 business days before shipment. Processing times may be longer during holidays or periods of high order volume.

Estimated Delivery Time
After processing, orders typically arrive within 5–11 business days. Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Tracking Your Order
When tracking information is available, customers will receive tracking details after their order has shipped. Please allow some time for tracking information to update after shipment.

Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

Lost, Damaged, or Incorrect Orders
If your order arrives damaged, you receive the wrong item, or you experience a delivery issue, please contact us as soon as possible with your order number and relevant photos when applicable. We will review the issue and work toward an appropriate resolution.

Questions
If you have questions about your order or shipping, please contact Zavilo through the contact information provided on our website.